Senior Hospitality Guest Relations Manager Job Vacancy in Grand Baie, Mauritius – Tourism & Hospitality

Job Description

Position: Senior Hospitality Guest Relations Manager

Company: Luxurious Resorts International

Location: Grand Baie, Mauritius

Experience: 7-10 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Guest Services

Salary: SSP 45,000 – SSP 65,000

Vacancies: 1

Company Overview

Luxurious Resorts International is a premier global leader in high-end hospitality and luxury travel experiences. With a portfolio spanning the most exclusive destinations across the Indian Ocean and beyond, we specialize in delivering unparalleled service to a discerning international clientele. Our mission is to redefine luxury through personalized attention, cultural authenticity, and seamless service delivery. As a key player in the tourism sector, we pride ourselves on creating unforgettable memories for our guests through meticulous attention to detail and a passion for excellence. We are currently expanding our footprint in the Indian Ocean region, creating exciting career opportunities in Mauritius for professionals who strive for perfection.

We believe that our staff are our greatest asset. By fostering a culture of respect, continuous learning, and empowerment, we ensure that our team members grow alongside the brand. Whether you are looking for employment in Mauritius or seeking to advance your career on a global stage, our organization provides the platform to excel in the most competitive luxury markets.

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Job Overview

We are seeking a highly sophisticated and proactive Senior Hospitality Guest Relations Manager to lead our guest experience team in Grand Baie. This critical role is designed for a seasoned professional who understands the nuances of ultra-luxury service and can manage complex guest requirements with grace and efficiency. The successful candidate will act as the primary liaison for VIP guests, ensuring that every aspect of their stay is tailored to their specific preferences. This is a high-visibility role that requires a blend of emotional intelligence, strategic planning, and operational excellence.

As a leader within our guest services department, you will be responsible for setting the standard for service excellence across the resort. You will oversee a dedicated team of guest relations officers, ensuring they are trained to anticipate needs before they are even expressed. This role is essential for maintaining our reputation as a top-tier luxury destination in the region.

Key Responsibilities

• Develop and implement personalized guest engagement strategies to enhance guest satisfaction and loyalty.
• Oversee the end-to-end guest journey, from pre-arrival coordination to post-departure follow-up.
• Manage VIP and high-net-worth individual (HNWI) arrivals, ensuring all bespoke requirements are met.
• Lead, mentor, and train the Guest Relations team to maintain international luxury standards.
• Collaborate with Housekeeping, F&B, and Concierge departments to ensure seamless service delivery.
• Analyze guest feedback and implement corrective actions to improve service quality.
• Manage guest profiles and preferences within the Property Management System (PMS).

Required Skills

• Exceptional verbal and written communication skills in English and French.
• Advanced problem-solving abilities with a calm demeanor under pressure.
• Deep understanding of luxury hospitality trends and guest expectations.
• Strong leadership and team management capabilities.
• Proficiency in hospitality software and CRM systems.
• Cultural sensitivity and ability to interact with diverse international guests.

Education

A Bachelor’s Degree in Hospitality Management, Tourism, or a related field is mandatory. Professional certifications in Luxury Service Management are highly desirable.

Experience

A minimum of 7 years of experience in luxury hospitality, with at least 3 years in a supervisory or managerial role within a 5-star resort environment is required. Proven track record of managing high-profile clientele is essential.

Salary

The monthly salary for this position ranges from SSP 45,000 to SSP 65,000, depending on experience and qualifications.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Subsidized meals and staff accommodation options.
• Opportunities for international transfers within the group.
• Continuous professional development and training programs.

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Training

• Advanced Luxury Service Excellence training.
• Leadership and Management development workshops.
• Specialized CRM and Hospitality Technology training.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will be working in a beautiful, high-end resort setting in Grand Baie, interacting with international travelers and a diverse local team. This role requires flexibility, including working weekends and holidays, to align with guest needs.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their experience in luxury hospitality. We are looking for individuals who demonstrate a passion for service and a commitment to excellence. Please ensure all documents are submitted through our official recruitment portal.

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Equal Opportunity Statement

Luxurious Resorts International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We are hiring in Mauritius and look forward to meeting talented individuals from all walks of life.