E-commerce Operations Manager Job Vacancy in Curepipe, Mauritius – Retail & E‑commerce

Job Description

Position: E-commerce Operations Manager

Company: Shoprite Mauritius

Location: Curepipe, Mauritius

Experience: 5-7 years in e‑commerce operations or retail logistics

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail & E‑commerce

Department: Operations

Salary: SSP 800,000 – SSP 1,200,000 per annum

Vacancies:1

Company Overview

Shoprite Mauritius is a leading retail giant in the Indian Ocean region, operating a network of supermarkets that deliver quality products to millions of customers. With a strong commitment to innovation, sustainability, and community development, Shoprite has become a trusted brand for everyday shopping needs. The company’s e‑commerce platform, launched in 2022, has rapidly grown, offering a seamless online shopping experience that integrates with its extensive physical store network. As part of its strategic expansion, Shoprite Mauritius is seeking dynamic talent to drive operational excellence and enhance customer satisfaction across its digital channels. This role offers a unique opportunity to shape the future of retail in Mauritius, contributing to a vibrant ecosystem of jobs in Mauritius and supporting the nation’s economic growth.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end fulfillment process for Shoprite’s online store, ensuring timely order processing, inventory accuracy, and superior customer service. Reporting to the Head of Retail Operations, you will collaborate with cross‑functional teams including IT, marketing, logistics, and store management to optimize the e‑commerce supply chain. This position plays a pivotal role in scaling the online business, implementing data‑driven strategies, and maintaining high standards of operational efficiency. For more information about our career opportunities, visit Mauritius Job Search. The role is central to our mission of delivering convenient, affordable, and high‑quality products to customers across the island.

Key Responsibilities

• Oversee daily order processing, picking, packing, and dispatch activities to meet service level agreements.
• Coordinate with inventory management to ensure stock availability and reduce out‑of‑stock situations.
• Implement and monitor key performance indicators (KPIs) such as order accuracy, delivery time, and customer satisfaction.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Manage relationships with third‑party logistics providers and negotiate service contracts.
• Collaborate with IT to enhance the e‑commerce platform, integrate warehouse management systems, and automate workflows.
• Develop and execute seasonal promotional plans, ensuring operational readiness for peak periods.
• Prepare regular performance reports for senior leadership, highlighting trends and actionable insights.

Required Skills

• Strong analytical abilities with proficiency in data analysis tools (Excel, Power BI, or similar).
• Excellent leadership and team‑building skills, capable of motivating cross‑functional teams.
• In‑depth knowledge of e‑commerce fulfillment, inventory management, and logistics.
• Effective communication and stakeholder management across diverse departments.
• Problem‑solving mindset with a focus on operational efficiency.
• Familiarity with retail ERP and WMS solutions.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Professional certifications such as APICS CPIM, PMP, or Lean Six Sigma are advantageous.

Experience

Minimum of 5‑7 years of progressive experience in e‑commerce operations, retail logistics, or supply chain management, preferably within a large retail environment. Demonstrated success in managing high‑volume order fulfillment and leading process improvement projects is essential.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 annually, commensurate with experience and qualifications. Additional performance‑based incentives may be offered.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee discount on all Shoprite stores and online purchases.
• Professional development budget and tuition assistance.

Training

• Onboarding program covering company culture, systems, and operational standards.
• Continuous training in advanced analytics, supply chain technologies, and leadership.
• Access to e‑learning platforms and industry conferences.

Working Environment

Shoprite Mauritius offers a collaborative, fast‑paced environment where innovation is encouraged. The role is based in Curepipe with occasional travel to other store locations and distribution centers across the island. Flexible working arrangements may be considered for qualified candidates.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, age, disability, ethnicity, religion, or sexual orientation. We encourage qualified individuals from all backgrounds to apply for this position, contributing to the rich tapestry of Mauritius Jobs and supporting Career Opportunities in Mauritius.