E-commerce Operations Manager Job Vacancy in Rose Hill, Mauritius – Retail/E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Amazon

Location: Rose Hill, Mauritius

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail/E-commerce

Department: Operations

Salary: SSP 800,000 – 1,200,000 per annum

Vacancies:1

Company Overview

Amazon is a global leader in online retail, cloud computing, digital streaming, and artificial intelligence. With a strong commitment to innovation and customer obsession, Amazon has expanded its footprint across continents, including a strategic hub in Mauritius that supports regional logistics, customer service, and marketplace operations. The Rose Hill office serves as a critical node for managing order fulfillment, vendor relationships, and technology integration for the Indian Ocean region. As part of Amazon’s continued growth, the company is actively seeking top talent to drive operational excellence, enhance the customer experience, and contribute to the vibrant ecosystem of Jobs in Mauritius. This role offers a unique opportunity to be part of a world‑class organization while shaping the future of e‑commerce in the island nation.

Job Overview

The E-commerce Operations Manager will lead a cross‑functional team responsible for end‑to‑end order processing, inventory management, and delivery optimization. Reporting to the Regional Operations Director, you will collaborate with supply chain, technology, and customer service teams to ensure seamless operations that meet Amazon’s high standards of speed, accuracy, and cost efficiency. This position plays a pivotal role in scaling Amazon’s marketplace presence in Mauritius and neighboring markets, directly impacting the company’s ability to attract and retain customers. For more information about Amazon’s career pathways, visit https://mauritiusjobsearch.com/.

Key Responsibilities

• Oversee daily order fulfillment processes, ensuring on‑time delivery and adherence to quality standards.
• Develop and implement inventory forecasting models to reduce stock‑outs and excess inventory.
• Coordinate with logistics partners to optimize last‑mile delivery routes and reduce transportation costs.
• Lead a team of operations analysts, supervisors, and support staff, fostering a culture of continuous improvement.
• Monitor key performance indicators (KPIs) such as order cycle time, fulfillment accuracy, and customer satisfaction, and drive corrective actions.
• Collaborate with the technology department to integrate automation tools and data analytics platforms.
• Manage vendor relationships, negotiate service level agreements, and ensure compliance with Amazon’s policies.
• Prepare regular operational reports for senior leadership and recommend strategic initiatives.

Required Skills

• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Excellent leadership and people‑management skills, capable of motivating diverse teams.
• Proficiency in supply chain management software and advanced Excel or SQL skills.
• Effective communication and stakeholder management across multiple functions.
• Ability to thrive in a fast‑paced, results‑oriented environment.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as APICS CPIM, Six Sigma, or an MBA are considered a strong advantage.

Experience

Minimum of five years of progressive experience in e‑commerce operations, fulfillment, or logistics management, preferably within a large‑scale online retailer or marketplace. Demonstrated success in leading operational improvements and managing cross‑functional projects is essential.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 per annum, commensurate with experience and qualifications. Performance‑based bonuses and stock options may be offered to high‑performing candidates.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Generous paid time off and holiday schedule.
• Employee discount program for Amazon services and products.
• Professional development stipend and tuition reimbursement.

Training

• Onboarding program that includes Amazon’s Leadership Principles and operational best practices.
• Access to internal learning platforms for continuous skill enhancement.
• Mentorship opportunities with senior leaders across the region.

Working Environment

Amazon’s Rose Hill office offers a modern, collaborative workspace equipped with state‑of‑the‑art technology, flexible seating arrangements, and dedicated breakout zones for brainstorming sessions. The company promotes a culture of inclusion, innovation, and work‑life balance, encouraging employees to bring their authentic selves to work.

Application Process

Interested candidates should submit their application through the Amazon Careers portal. The selection process includes an online assessment, a virtual interview with the hiring manager, and a final interview with senior leadership. Successful applicants will be notified within two weeks of the final interview.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.