Retail Operations Manager Job Vacancy in Riviere du Rempart, Mauritius – Retail

Manager
Riviere du Rempart
November 9, 2026
Full Time
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Job Description

Position:Retail Operations Manager

Company:Shoprite Mauritius

Location:Riviere du Rempart, Mauritius

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 500,000 – 800,000 per annum

Vacancies:1

Company Overview

Shoprite Mauritius is a leading retailer in the Indian Ocean region, offering a wide range of groceries, fresh produce, and household goods to millions of customers. As part of the broader Shoprite Holdings group, the company brings international best practices to the Mauritian market, focusing on customer satisfaction, sustainable sourcing, and community engagement. With a strong commitment to creating career opportunities, Shoprite Mauritius is recognized as a top employer for those seeking dynamic roles in the retail sector. This position contributes directly to the company’s mission of delivering quality products at affordable prices while fostering a vibrant shopping experience across the island.

Job Overview

The Retail Operations Manager will oversee all operational aspects of the Riviere du Rempart store, ensuring seamless daily activities, optimal inventory levels, and exceptional customer service. Reporting to the Regional Operations Director, the role involves strategic planning, staff leadership, and continuous improvement initiatives. This is a pivotal role for anyone passionate about driving retail excellence and contributing to the growth of a leading retailer in Mauritius. The successful candidate will be instrumental in achieving sales targets, enhancing store efficiency, and upholding the brand’s standards. This opportunity is a prime example of Mauritius Jobs that combine leadership with hands‑on operational expertise.

Key Responsibilities

  • Lead and motivate a team of 30+ staff members, fostering a high‑performance culture.
  • Manage daily store operations, including opening and closing procedures, cash handling, and compliance with safety standards.
  • Develop and implement merchandising strategies to maximize sales and profitability.
  • Monitor inventory levels, coordinate with the supply chain team, and reduce shrinkage.
  • Analyze sales data and KPIs to identify trends, opportunities, and areas for improvement.
  • Ensure adherence to company policies, local regulations, and health & safety guidelines.
  • Drive customer service initiatives to achieve high satisfaction scores.
  • Collaborate with marketing to execute promotional campaigns and in‑store events.
  • Prepare regular reports for senior management on performance, staffing, and operational issues.
  • Lead loss prevention efforts and conduct regular audits.

Required Skills

  • Strong leadership and people‑management abilities.
  • Excellent analytical and problem‑solving skills.
  • Proficiency in retail management software and MS Office suite.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Customer‑focused mindset with a passion for service excellence.
  • Knowledge of local labor laws and retail regulations.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five years’ experience in retail operations, with at least two years in a supervisory or managerial role. Experience in a multi‑store environment is preferred.

Salary

The compensation package ranges from SSP 500,000 to SSP 800,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives.

Benefits

  • Health insurance coverage for employee and dependents.
  • Retirement savings plan.
  • Employee discount on store merchandise.
  • Paid annual leave and statutory holidays.
  • Professional development opportunities.

Training

  • Comprehensive onboarding program covering store operations, safety, and brand standards.
  • Ongoing leadership development workshops.
  • Access to e‑learning platforms for skill enhancement.

Working Environment

The role is based in a modern retail facility in Riviere du Rempart, offering a collaborative and fast‑paced environment. Employees benefit from a supportive team culture, state‑of‑the‑art technology, and a focus on work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role via the online portal. For more details about the application steps, visit https://mauritiusjobsearch.com/. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, race, religion, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect.

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