Director of Guest Services Job Vacancy in Moka, Mauritius – Hospitality

Guest Services Representative
Moka
September 20, 2026
Full Time
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Job Description

Position:Director of Guest Services

Company:Hilton Mauritius

Location:Moka, Mauritius

Experience:8+ years in luxury hotel guest services management

Education:Bachelor’s degree in Hospitality Management or related field

Employment Type:Full-time

Industry:Hospitality

Department:Guest Services

Salary:800,000 – 1,200,000 SSP per annum

Vacancies:1

Company Overview

Hilton Mauritius is a premier luxury hotel brand renowned for delivering world‑class hospitality experiences across the Indian Ocean. Situated in the vibrant district of Moka, the property blends Mauritian culture with international standards of service excellence. As a leading employer, Hilton Mauritius contributes significantly to the local economy and offers a dynamic workplace for professionals seeking rewarding careers. Our commitment to sustainability, diversity, and employee development makes us a top choice for Mauritius Jobs seekers looking for long‑term growth and meaningful impact.

Job Overview

The Director of Guest Services will lead the Guest Services department, ensuring that every guest enjoys an unforgettable stay that reflects Hilton’s brand promise. This senior role involves strategic planning, operational oversight, and continuous improvement of service delivery across all touchpoints. The successful candidate will collaborate closely with the General Manager, Operations, and Marketing teams to drive guest satisfaction scores, loyalty program enrollment, and overall revenue growth. For more information about our career opportunities, visit Mauritius Job Search and explore this exciting Job Vacancy in Mauritius.

Key Responsibilities

  • Develop and implement guest service standards that align with Hilton’s global brand guidelines.
  • Lead, mentor, and evaluate a team of Guest Services Managers, concierge staff, and front‑desk personnel.
  • Monitor guest feedback, online reviews, and satisfaction metrics to identify improvement areas.
  • Collaborate with Housekeeping, Food & Beverage, and Sales teams to ensure seamless guest experiences.
  • Manage departmental budgets, forecasting, and cost‑control initiatives.
  • Design and launch personalized guest engagement programs to increase repeat visitation.
  • Ensure compliance with health, safety, and regulatory requirements specific to the hospitality sector.
  • Represent the hotel at local tourism events and industry conferences to promote brand visibility.

Required Skills

  • Exceptional leadership and people‑management abilities.
  • Strong analytical skills with a focus on data‑driven decision making.
  • Excellent communication and interpersonal skills, fluent in English; French or Creole is a plus.
  • Proven ability to handle high‑pressure situations while maintaining service excellence.
  • Strategic thinking with a customer‑centric mindset.
  • Proficiency in hospitality management software (e.g., OPERA, MICROS).

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or similar are highly desirable.

Experience

Minimum of eight years of progressive experience in luxury hotel guest services, with at least three years in a senior supervisory or managerial role. Demonstrated success in driving guest satisfaction scores above industry benchmarks is essential.

Salary

The compensation package ranges from 800,000 to 1,200,000 SSP per annum, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing opportunities are also available.

Benefits

  • Comprehensive health and dental coverage.
  • Retirement savings plan with employer contributions.
  • Generous paid time off and holiday schedule.
  • Employee discount on hotel stays worldwide.
  • Professional development allowance.

Training

  • Onboarding program covering Hilton brand standards and local operational procedures.
  • Leadership development workshops and mentorship opportunities.
  • Access to Hilton’s global e‑learning platform for continuous skill enhancement.

Working Environment

The role is based in a modern, fully equipped office within the hotel premises, offering a collaborative atmosphere with state‑of‑the‑art facilities. Employees enjoy a multicultural environment that values innovation, teamwork, and respect for Mauritian heritage.

Application Process

Interested candidates should submit an up‑to‑date resume and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Hilton Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.