E-commerce Operations Manager Job Vacancy in Rose Hill, Mauritius – Retail & Digital Commerce

Job Description

Position: E-commerce Operations Manager

Company: Auchan Mauritius

Location: Rose Hill, Mauritius

Experience: 5-7 years

Education: Bachelor’s Degree in Business Administration or Supply Chain Management

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: Digital Operations

Salary: 45,000 SSP – 65,000 SSP

Vacancies: 1

Company Overview

Auchan Mauritius is a leading retail powerhouse dedicated to providing high-quality products and exceptional service to the local community. As a major player in the Mauritian retail landscape, we focus on bridging the gap between traditional shopping experiences and the modern digital era. Our mission is to ensure that every customer has access to essential goods through multiple channels, whether they prefer walking through our aisles or clicking through a mobile application. We are constantly evolving to meet the changing needs of the Mauritian consumer, ensuring food security, variety, and convenience are at the heart of everything we do. As we expand our digital footprint, we are looking for visionary leaders to join our growing team and help shape the future of retail in the region.

For more information on various career paths, visit https://mauritiusjobsearch.com.

Job Overview

We are seeking a highly strategic and detail-oriented E-commerce Operations Manager to spearhead our online retail division. This role is critical to our digital transformation strategy, focusing on optimizing the end-to-end online customer journey—from the moment a product is viewed on our website to the moment it is delivered to the customer’s doorstep. The successful candidate will manage the digital storefront, oversee inventory synchronization between physical and online warehouses, and lead a team of specialists to ensure seamless fulfillment. This is a high-impact role that requires a blend of logistical expertise, digital marketing awareness, and data-driven decision-making. As we continue hiring in Mauritius, this position offers a unique opportunity to lead a high-growth department in a fast-paced environment.

Key Responsibilities

• Manage and optimize the daily operations of the e-commerce platform to ensure maximum uptime and user satisfaction.
• Oversee the integration of online inventory with physical store stock levels to prevent overselling and stockouts.
• Coordinate with the logistics and delivery teams to streamline the last-mile delivery process.
• Analyze online sales data and customer behavior to provide actionable insights for the procurement team.
• Develop and implement strategies to reduce order processing time and improve fulfillment accuracy.
• Collaborate with the marketing team to execute digital promotions and seasonal sales events.

Required Skills

• Advanced proficiency in e-commerce platform management (Magento, Shopify, or similar).
• Strong understanding of supply chain management and warehouse operations.
• Expertise in data analytics and performance tracking (KPIs, conversion rates, churn).
• Excellent leadership and team management capabilities.
• Strong problem-solving skills in a high-pressure, fast-moving retail environment.

Education

A minimum of a Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is required. An MBA or specialized certification in Digital Business is highly preferred.

Experience

Candidates must possess at least 5 years of experience in retail operations, with at least 3 years specifically focused on managing e-commerce platforms or digital business models. Proven experience in managing large-scale inventory and logistics is essential for success in this role.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive salary package and performance-based bonuses.
• Comprehensive health and wellness insurance coverage.
• Employee discounts across all Auchan retail outlets.
• Paid annual leave and professional development allowances.

Training

• Continuous training on the latest e-commerce technologies and digital tools.
• Leadership development programs for mid-to-senior management.
• Supply chain optimization workshops.

Working Environment

The role is based in our corporate office in Rose Hill, with frequent visits to our distribution centers and retail outlets. You will work in a dynamic, collaborative, and fast-paced environment that values innovation and efficiency. This position offers significant career opportunities in Mauritius for those looking to excel in the digital economy.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience in digital retail operations. We are looking for professionals who are passionate about the future of shopping and are eager to contribute to a leading retail brand.

Equal Opportunity Statement

Auchan Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, or background. We encourage all qualified candidates to apply for these exciting jobs in Mauritius.