Insurance Claims Analyst Job Vacancy in St. Pierre, Mauritius – Insurance

Job Description

Position:Insurance Claims Analyst

Company:AXA Mauritius

Location:St. Pierre, Mauritius

Experience:2-4 years

Education:Bachelor’s degree in Finance, Business, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:SSP 350,000 – 500,000 per annum

Vacancies:1

Company Overview

AXA Mauritius is a leading global insurer with a strong presence in the Indian Ocean region, offering a wide range of life, health, and general insurance solutions. With a commitment to innovation, customer centricity, and sustainable growth, AXA Mauritius has built a reputation for delivering reliable protection and financial security to individuals and businesses across the island. The company’s culture emphasizes integrity, teamwork, and continuous improvement, making it an attractive workplace for professionals seeking dynamic career opportunities in the insurance sector. As part of the AXA Group, the Mauritius branch benefits from global expertise, advanced technology platforms, and a robust risk management framework, ensuring that employees are equipped to excel in a rapidly evolving market.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims submitted by policyholders. This position requires strong analytical abilities, attention to detail, and excellent communication skills to ensure timely and accurate claim resolutions while maintaining high levels of customer satisfaction. The analyst will collaborate closely with underwriters, adjusters, and external partners to verify claim validity, assess coverage, and recommend appropriate settlements. This role offers a unique opportunity to develop expertise in insurance operations within a supportive and forward‑thinking environment.

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Key Responsibilities

• Review and assess incoming insurance claims for completeness, accuracy, and compliance with policy terms.
• Conduct investigations, gather supporting documentation, and liaise with claimants, medical providers, and third‑party vendors.
• Analyze claim data using AXA’s proprietary systems to determine liability, coverage limits, and appropriate settlement amounts.
• Prepare detailed claim reports and recommendations for senior management and underwriting teams.
• Ensure adherence to regulatory requirements and internal audit standards throughout the claims process.
• Maintain up‑to‑date knowledge of insurance products, industry trends, and legal developments affecting claim handling.
• Provide exceptional customer service by communicating claim status, answering inquiries, and resolving disputes efficiently.

Required Skills

• Strong analytical and quantitative skills with the ability to interpret complex policy language.
• Excellent written and verbal communication abilities in English and French.
• Proficiency in claims management software and Microsoft Office Suite, particularly Excel.
• Attention to detail and a methodical approach to problem‑solving.
• Ability to work independently and as part of a collaborative team.
• Customer‑focused mindset with a commitment to delivering high‑quality service.

Education

A bachelor’s degree in Finance, Business Administration, Insurance, or a related discipline is required. Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or equivalent are advantageous but not mandatory.

Experience

Candidates should possess 2‑4 years of experience in insurance claims handling, preferably within general or property‑casualty lines. Experience in a multinational insurance environment or exposure to the Mauritian regulatory framework will be considered a strong asset.

Salary

The position offers a competitive salary range of SSP 350,000 to 500,000 per year, commensurate with experience and qualifications. Performance‑based bonuses and annual salary reviews are part of the compensation package.

Benefits

• Comprehensive health and life insurance coverage for employees and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid leave, including annual leave, sick leave, and parental leave.
• Professional development allowance and support for industry certifications.
• Employee assistance program and wellness initiatives.

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Training

• Onboarding program covering AXA’s claims processes, systems, and compliance standards.
• Continuous learning modules on emerging insurance trends, data analytics, and regulatory updates.
• Mentorship opportunities with senior claims managers to accelerate career growth.

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Working Environment

AXA Mauritius offers a modern office environment located in the heart of St. Pierre, equipped with state‑of‑the‑art technology and collaborative workspaces. The company promotes a flexible work culture, encouraging work‑life balance through remote‑working options where appropriate. Employees benefit from a diverse, inclusive atmosphere that values different perspectives and fosters innovation.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the AXA Careers portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for a virtual interview followed by an assessment center exercise. Successful applicants will receive an offer letter detailing compensation, benefits, and start‑date information.

Equal Opportunity Statement

AXA Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. Our recruitment practices are designed to ensure fairness and transparency, providing equal access to career opportunities for all qualified individuals.