Senior Freight Forwarding Operations Manager Job Vacancy in Vacoas, Mauritius – Logistics & Supply Chain

Job Description

Position: Senior Freight Forwarding Operations Manager

Company: Bolloré Logistics

Location: Vacoas, Mauritius

Experience: 8+ years in freight forwarding, logistics operations or supply chain management

Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Salary: SSP 800,000 – 1,200,000 per annum

Vacancies:1

Company Overview

Bolloré Logistics is a global leader in integrated logistics and multimodal transport, operating in over 100 countries. In Mauritius, the company provides end‑to‑end freight forwarding, customs brokerage, warehousing, and supply chain solutions for a diverse portfolio of clients ranging from multinational manufacturers to local SMEs. With a strong commitment to sustainability, digital innovation, and customer‑centric service, Bolloré Logistics has built a reputation for reliability and efficiency across the Indian Ocean region. The Vacoas hub serves as a strategic inland node, linking the island’s major ports, airports, and industrial zones, and plays a pivotal role in supporting Mauritius’ ambition to become a regional logistics hub. This position offers a unique opportunity to shape the future of freight forwarding in a dynamic market while contributing to the broader goals of economic development and trade facilitation in Mauritius.

Job Overview

The Senior Freight Forwarding Operations Manager will lead the Vacoas operations team, overseeing the planning, execution, and optimization of international and domestic freight movements. Reporting to the Regional Operations Director, the role is responsible for ensuring compliance with customs regulations, maintaining service level agreements, and driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction. The manager will collaborate closely with sales, finance, and IT departments to deliver integrated logistics solutions that meet the evolving needs of our clients. This role is central to Bolloré Logistics’ strategy of leveraging technology and data analytics to provide transparent, cost‑effective, and timely freight services across the region.

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Key Responsibilities

• Direct and supervise daily freight forwarding activities, including air, sea, and road shipments, ensuring on‑time delivery and adherence to client specifications.
• Develop and implement operational SOPs, risk management protocols, and compliance frameworks aligned with Mauritian customs regulations and international trade standards.
• Lead a multidisciplinary team of coordinators, customs agents, and warehouse staff, fostering a culture of accountability, safety, and continuous learning.
• Analyze performance metrics, identify bottlenecks, and drive process improvements using Lean, Six Sigma, or digital workflow tools.
• Collaborate with sales and account management to design customized logistics solutions, pricing models, and service level agreements.
• Manage relationships with carriers, freight forwarders, and local authorities to negotiate rates, secure capacity, and resolve operational issues.
• Oversee budgeting, cost control, and profitability analysis for the Vacoas hub, delivering quarterly financial reports to senior leadership.
• Ensure accurate documentation, customs clearance, and regulatory compliance for all shipments, minimizing delays and penalties.

Required Skills

• Strong leadership and people‑management capabilities with a track record of building high‑performing teams.
• In‑depth knowledge of international freight forwarding, customs procedures, and multimodal transport.
• Excellent analytical skills and proficiency in logistics management software (e.g., CargoWise, SAP TM).
• Effective communication and negotiation skills for interfacing with clients, carriers, and government agencies.
• Ability to drive change, implement process improvements, and adopt new technologies.
• Fluency in English and French; knowledge of Creole is an advantage.

Education

The successful candidate must hold a Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, International Trade, or a related discipline. Professional certifications such as FIATA, IATA, or a Lean Six Sigma Green Belt are highly desirable.

Experience

A minimum of eight years of progressive experience in freight forwarding, logistics operations, or supply chain management is required. Candidates should have at least three years in a supervisory or managerial role, preferably within a multinational logistics organization.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive medical and dental coverage for employee and dependents.
• Annual performance bonus linked to operational KPIs.
• Professional development allowance for certifications and training.
• Paid parental leave and flexible working arrangements.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Bolloré Logistics’ global SOPs, compliance standards, and digital platforms.
• Continuous training in customs regulations, trade compliance, and emerging logistics technologies.
• Leadership development workshops and mentorship opportunities.

Working Environment

The Vacoas hub offers a modern office environment equipped with state‑of‑the‑art logistics software, collaborative workspaces, and a dedicated operations floor. Employees benefit from a multicultural team, open communication channels, and a strong emphasis on safety and sustainability. Bolloré Logistics promotes a work‑life balance and encourages community involvement through corporate social responsibility initiatives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment at the Vacoas office.

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Equal Opportunity Statement

Bolloré Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, ethnicity, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.