Senior Omnichannel Retail Strategy Manager Job Vacancy in Moka, Mauritius – Retail & E-commerce

Manager
Moka
September 20, 2026
Full Time
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Job Description

Position: Senior Omnichannel Retail Strategy Manager

Company: Jumia

Location: Moka, Mauritius

Experience: 8+ years

Education: Master’s degree in Business Administration, Marketing or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Strategy & Planning

Salary: SSP 900,000 – 1,200,000 per annum

Vacancies:1

Company Overview

Jumia is Africa’s leading e‑commerce platform, connecting millions of shoppers with a vast selection of products across the continent. With a strong foothold in Mauritius, Jumia operates a state‑of‑the‑art fulfillment network, a localized marketplace, and a customer‑centric digital experience. The company is committed to driving digital transformation, creating jobs, and fostering inclusive growth. As part of its expansion strategy, Jumia continues to invest in innovative retail solutions that blend online and offline experiences, making it a premier destination for Mauritius Jobs and career opportunities.

Job Overview

The Senior Omnichannel Retail Strategy Manager will spearhead the design and execution of Jumia’s omnichannel roadmap in Mauritius, aligning digital initiatives with physical retail touchpoints. Reporting to the Head of Regional Strategy, you will collaborate with cross‑functional teams to enhance customer journeys, optimize inventory across channels, and increase market share. This role offers a unique chance to shape the future of retail in Mauritius, contributing to the broader vision of seamless shopping experiences. For more information about Jumia’s mission and values, visit https://mauritiusjobsearch.com/.

Key Responsibilities

  • Develop and implement a comprehensive omnichannel strategy that integrates Jumia’s online marketplace with partner brick‑and‑mortar stores.
  • Lead cross‑functional projects involving merchandising, logistics, IT, and marketing to ensure synchronized product availability and pricing.
  • Analyze consumer data, market trends, and competitive intelligence to identify growth opportunities and improve the customer lifecycle.
  • Define KPI frameworks for omnichannel performance, monitor results, and present actionable insights to senior leadership.
  • Collaborate with technology partners to deploy click‑and‑collect, curbside pickup, and in‑store return solutions.
  • Drive partnership negotiations with local retailers, ensuring mutually beneficial agreements and seamless integration.
  • Oversee pilot programs, conduct A/B testing, and scale successful initiatives across the island.
  • Mentor junior analysts and foster a culture of data‑driven decision making.

Required Skills

  • Strategic thinking with a proven track record of launching omnichannel retail models.
  • Strong analytical abilities; proficiency in SQL, Tableau, or Power BI.
  • Excellent stakeholder management and negotiation skills.
  • Deep understanding of e‑commerce platforms, supply chain logistics, and retail operations.
  • Leadership experience managing multidisciplinary teams.
  • Effective communication in English and French; knowledge of Creole is a plus.

Education

A Master’s degree in Business Administration, Marketing, Retail Management, or a related discipline is required. Relevant certifications such as Certified Retail Analyst (CRA) or Digital Marketing certifications are advantageous.

Experience

Minimum of eight years of progressive experience in retail strategy, preferably within an e‑commerce or omnichannel environment. Experience in the African market, particularly Mauritius, will be highly valued.

Salary

The compensation package ranges from SSP 900,000 to SSP 1,200,000 annually, commensurate with experience and expertise. The package includes performance‑based bonuses and equity participation opportunities.

Benefits

  • Comprehensive health insurance covering medical, dental, and vision.
  • Generous paid time off and public holiday schedule.
  • Retirement savings plan with employer matching.
  • Employee discount program across Jumia’s marketplace.
  • Flexible working arrangements and remote‑work options.

Training

  • Onboarding program with immersive retail technology workshops.
  • Continuous learning budget for certifications and industry conferences.
  • Leadership development tracks tailored for senior managers.

Working Environment

Jumia offers a dynamic, inclusive, and collaborative workplace located in a modern office in Moka. The culture emphasizes innovation, agility, and a customer‑first mindset, providing ample opportunities for professional growth and networking within the broader Africa tech ecosystem.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their omnichannel achievements through the Jumia careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews followed by an on‑site assessment.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, sexual orientation, or any other protected characteristic. Join us to be part of a forward‑thinking team that values talent and ambition in Mauritius Jobs.

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