Senior Store Operations Manager Job Vacancy in Moka, Mauritius – Retail & Consumer Goods

Job Description

Position:Senior Store Operations Manager

Company:Shoprite Mauritius

Location:Moka, Mauritius

Experience:8+ years in retail operations management

Education:Bachelor’s degree in Business Administration or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Store Operations

Salary:SSP 800,000 – 1,200,000 per annum

Vacancies:1

Company Overview

Shoprite Mauritius is a leading retailer in the Indian Ocean region, operating a network of supermarkets that deliver quality groceries, fresh produce, and household essentials to millions of customers. As part of the larger Shoprite Holdings group, the company combines local market insight with international best practices, creating a dynamic environment for career growth. The organization is committed to sustainable sourcing, community engagement, and delivering exceptional value, making it a top choice for professionals seeking long‑term Mauritius Jobs in a vibrant retail setting.

Job Overview

The Senior Store Operations Manager will lead a flagship store in Moka, overseeing all aspects of daily operations, sales performance, and customer experience. Reporting to the Regional Operations Director, the role is pivotal in driving profitability, implementing strategic initiatives, and ensuring compliance with corporate standards. Candidates will join a forward‑thinking team that values innovation, operational excellence, and employee development. For more information about the company culture and other opportunities, visit https://mauritiusjobsearch.com/. This position offers a unique chance to contribute to the growth of a market‑leading retailer while advancing your own career in the heart of Mauritius.

Key Responsibilities

• Develop and execute store business plans to achieve sales, margin, and profitability targets.
• Lead, mentor, and evaluate a multidisciplinary team of department managers, supervisors, and frontline staff.
• Monitor inventory levels, shrinkage, and stock replenishment processes to maintain optimal product availability.
• Ensure compliance with health, safety, and food safety regulations, as well as corporate policies.
• Analyze performance data, generate actionable insights, and present reports to senior leadership.
• Drive customer service excellence through training programs, mystery shopper feedback, and continuous improvement initiatives.
• Collaborate with merchandising, marketing, and supply chain teams to execute promotional campaigns and new product launches.
• Manage budgeting, expense control, and payroll processes in line with financial guidelines.
• Foster a positive workplace culture that promotes diversity, inclusion, and employee engagement.

Required Skills

• Strong leadership and people‑management capabilities with a track record of building high‑performing teams.
• Excellent analytical and problem‑solving skills, proficient in using retail management software and Microsoft Office Suite.
• Outstanding communication and interpersonal abilities to engage customers, staff, and senior stakeholders.
• Deep understanding of retail operations, merchandising, and supply chain dynamics.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Commitment to delivering superior customer service and operational excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Professional certifications such as Certified Retail Manager (CRM) or equivalent are advantageous and demonstrate a commitment to continuous learning.

Experience

Applicants must possess a minimum of eight years of progressive experience in retail operations, with at least three years in a senior managerial role overseeing multi‑departmental functions. Experience within a large‑scale supermarket or hypermarket environment is highly preferred.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive medical and dental coverage for employee and dependents.
• Retirement savings scheme with employer contributions.
• Annual performance bonus tied to store results.
• Employee discount program across all Shoprite locations.
• Paid parental leave and generous vacation entitlement.

Training

• Onboarding program covering company policies, systems, and brand standards.
• Leadership development workshops and mentorship opportunities.
• Continuous retail analytics and merchandising training modules.
• Access to e‑learning platforms for personal and professional growth.

Working Environment

The role is based in a modern, fully equipped store in Moka, featuring collaborative workspaces, break areas, and state‑of‑the‑art retail technology. Employees enjoy a supportive atmosphere that encourages innovation, teamwork, and a strong focus on customer satisfaction. The company promotes work‑life balance and offers flexible scheduling where operationally feasible.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Shoprite Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. Please ensure all documents are in PDF format and clearly labeled.

Equal Opportunity Statement

Shoprite Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and the belief that a diverse workforce drives innovation and success.