Store Manager Job Vacancy in Quatre Bornes, Mauritius – Retail Luxury Goods
Job Description
Position: Store Manager
Company: Cartier Mauritius
Location: Quatre Bornes, Mauritius
Experience: 5+ years in luxury retail management
Education: Bachelor’s degree in Business Administration, Retail Management or related field
Employment Type: Full-time
Industry: Retail Luxury Goods
Department: Store Operations
Salary: SSP 800,000 – 1,200,000 per annum
Vacancies:1
Company Overview
Cartier Mauritius is the distinguished subsidiary of the world‑renowned French luxury jeweler Cartier, operating in the heart of Mauritius for over two decades. The brand is celebrated for its timeless jewellery, watches, and accessories that embody elegance, craftsmanship, and heritage. With a strong presence in Quatre Bornes, the boutique serves a discerning clientele that expects impeccable service, exclusive product knowledge, and a personalized shopping experience. As part of its commitment to excellence, Cartier Mauritius continuously invests in staff development, innovative retail technologies, and community engagement, positioning itself as a leader in the luxury retail sector on the island.
Our mission is to deliver unforgettable moments to every customer while upholding the values of integrity, creativity, and sustainability. By joining our team, you become part of a global network that sets the benchmark for luxury retail worldwide. This role offers a unique opportunity to shape the future of high‑end retail in Mauritius, contribute to brand growth, and enhance the overall customer journey.
Job Overview
The Store Manager will lead the Quatre Bornes boutique, overseeing all aspects of daily operations, sales performance, visual merchandising, and team development. Reporting directly to the Regional Retail Director, you will be responsible for achieving sales targets, maintaining the highest standards of customer service, and ensuring compliance with brand guidelines. This position plays a pivotal role in driving revenue, cultivating client relationships, and fostering a culture of excellence among staff.
As the face of Cartier Mauritius, you will collaborate closely with marketing, inventory, and HR departments to implement strategic initiatives, launch new collections, and organize exclusive events that attract high‑net‑worth customers. Your leadership will directly influence the boutique’s reputation and profitability, making you a key contributor to the brand’s success in the region.
https://mauritiusjobsearch.com
Key Responsibilities
- Drive sales growth by achieving and exceeding monthly, quarterly, and annual revenue targets.
- Lead, coach, and motivate a team of sales associates, ensuring high performance and professional development.
- Maintain visual merchandising standards that reflect Cartier’s brand identity and seasonal collections.
- Develop and nurture relationships with VIP clients, providing personalized service and after‑sales support.
- Manage inventory levels, conduct regular stock audits, and coordinate with the supply chain team to ensure product availability.
- Analyze sales data, market trends, and customer feedback to implement actionable improvements.
- Oversee budgeting, expense control, and financial reporting for the boutique.
- Ensure compliance with health, safety, and security protocols, as well as local labor regulations.
- Organize and execute exclusive events, private viewings, and promotional activities to enhance brand visibility.
Required Skills
- Proven leadership experience in luxury retail, preferably with high‑end jewellery or watch brands.
- Exceptional communication and interpersonal abilities, with fluency in English and French; additional languages are a plus.
- Strong analytical skills and proficiency in retail management software.
- Excellent customer service orientation and ability to build lasting client relationships.
- Strategic thinking with a results‑driven mindset.
- Attention to detail and a passion for luxury aesthetics.
Education
A Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related discipline is required. Advanced certifications in luxury brand management or retail leadership are advantageous.
Experience
Minimum of five (5) years of progressive experience in luxury retail management, with a track record of meeting or surpassing sales targets and leading high‑performing teams.
Salary
The compensation package ranges from SSP 800,000 to SSP 1,200,000 per annum, commensurate with experience and performance. A performance‑based bonus structure and employee discount program are also included.
Benefits
- Competitive base salary with annual performance bonus.
- Comprehensive health and wellness insurance.
- Employee discount on all Cartier products.
- Retirement savings plan.
- Paid annual leave and public holidays.
Training
- Onboarding program covering brand heritage, product knowledge, and sales techniques.
- Continuous professional development workshops and luxury retail certifications.
- Leadership coaching and mentorship from senior regional managers.
Working Environment
The boutique offers a sophisticated, customer‑centric environment where elegance meets modern retail technology. Employees work in a collaborative setting that values creativity, diversity, and mutual respect. Flexible scheduling is provided to accommodate peak periods and special events.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.
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Equal Opportunity Statement
Cartier Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued and respected, regardless of gender, age, ethnicity, religion, disability, or sexual orientation.
