Senior Retail Operations Manager Job Vacancy in Moka, Mauritius – Retail & Consumer Services
Job Description
Position: Senior Retail Operations Manager
Company: Carrefour Mauritius
Location: Moka, Mauritius
Experience: 8+ years in retail operations management
Education: Bachelor’s degree in Business Administration, Retail Management or related field
Employment Type: Full-time
Industry: Retail & Consumer Services
Department: Operations
Salary: SSP 800,000 – 1,200,000 per annum
Vacancies:1
Company Overview
Carrefour Mauritius is a leading international hyper‑market chain delivering a wide range of products from fresh food to electronics across the island. With a strong commitment to customer satisfaction, sustainability, and community development, Carrefour has become a trusted name in the Mauritian retail landscape. The company operates several stores nationwide, including a flagship outlet in Moka, serving a diverse customer base and offering a dynamic work environment. As part of its growth strategy, Carrefour Mauritius continuously invests in technology, talent, and innovative retail concepts, creating abundant career opportunities for professionals seeking to make an impact in the retail sector. This role contributes directly to the company’s mission of providing exceptional shopping experiences while supporting local suppliers and fostering economic development. The position aligns with the broader goals of employment in Mauritius and offers a platform for ambitious leaders to shape the future of retail in the region.
Job Overview
The Senior Retail Operations Manager will lead the operational excellence of Carrefour’s Moka store, overseeing all aspects of store performance, customer service, inventory management, and staff development. This role is pivotal in driving sales growth, ensuring compliance with corporate standards, and implementing innovative solutions to enhance the shopping experience. The successful candidate will collaborate closely with cross‑functional teams, including merchandising, logistics, finance, and marketing, to achieve strategic objectives. For more information about similar opportunities, visit our partner site https://mauritiusjobsearch.com.
Key Responsibilities
- Develop and execute operational strategies to achieve sales targets and improve profitability.
- Lead a team of department managers, supervisors, and frontline staff, fostering a culture of high performance and continuous improvement.
- Monitor inventory levels, reduce shrinkage, and ensure optimal stock replenishment.
- Implement and enforce health, safety, and regulatory compliance standards across the store.
- Analyze performance metrics, generate reports, and present actionable insights to senior leadership.
- Drive customer service excellence by establishing standards, training programs, and feedback mechanisms.
- Collaborate with merchandising to optimize product placement, promotions, and visual merchandising.
- Manage budgeting, cost control, and expense forecasting for the store.
- Lead initiatives for digital transformation, such as self‑checkout, mobile apps, and omnichannel integration.
Required Skills
- Strong leadership and people management abilities.
- Excellent analytical and problem‑solving skills.
- Proficiency in retail management software and Microsoft Office Suite.
- Effective communication and stakeholder management.
- Ability to work under pressure and meet tight deadlines.
- Strategic thinking with a focus on customer experience.
- Knowledge of local labor laws and retail regulations.
Education
A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Advanced certifications in retail operations, supply chain, or project management are considered an asset.
Experience
Minimum of eight years of progressive experience in retail operations, with at least three years in a senior managerial role overseeing a large-format store or multiple outlets. Demonstrated success in driving sales growth, managing large teams, and implementing operational improvements is essential.
Salary
The compensation package ranges from SSP 800,000 to SSP 1,200,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health benefits, and employee discount programs.
Benefits
- Competitive salary with annual performance bonus.
- Comprehensive health and dental insurance.
- Retirement savings plan.
- Employee discount across all Carrefour stores.
- Paid annual leave and public holidays.
- Professional development and career progression opportunities.
Training
- Onboarding program covering company culture, policies, and systems.
- Leadership development workshops and mentorship.
- Continuous training on retail technology, customer service, and compliance.
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Working Environment
Carrefour Mauritius offers a vibrant, inclusive, and fast‑paced work environment where teamwork and innovation are celebrated. Employees benefit from modern facilities, collaborative spaces, and a culture that values diversity and work‑life balance. The Moka store is equipped with state‑of‑the‑art technology, enabling staff to deliver seamless service to a growing customer base.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a series of interviews, including a competency assessment and a final discussion with senior leadership. For further guidance on the application steps, refer to https://rwandajobsearch.com/job-vacancy-in-rwanda/.
Equal Opportunity Statement
Carrefour Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, race, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.
