Customer Experience Manager Job Vacancy in Rivière du Rempart, Mauritius – Telecommunications

Customer
Riviere du Rempart
September 13, 2026
Full Time
Apply Now

Job Description

Position: Customer Experience Manager

Company: Orange Mauritius

Location: Rivière du Rempart, Mauritius

Experience: 5+ years in customer experience or service management

Education: Bachelor’s degree in Business Administration, Marketing or related field

Employment Type: Full-time

Industry: Telecommunications

Department: Customer Experience

Salary: SSP 800,000 – 1,200,000 per annum

Vacancies:1

Company Overview

Orange Mauritius is a leading telecommunications provider delivering mobile, fixed line, broadband and digital services across the island. With a strong commitment to innovation, sustainability and customer centricity, Orange Mauritius has been recognised for its high‑quality network, competitive pricing and community initiatives. As part of the global Orange Group, the company brings international best practices to the local market, creating a dynamic environment for professionals seeking career growth. This role offers a unique opportunity to contribute to the evolution of customer experience in a fast‑moving sector, aligning with the broader goal of enhancing Mauritius Jobs and supporting the nation’s digital transformation.

Job Overview

The Customer Experience Manager will lead the design, implementation and continuous improvement of end‑to‑end customer journeys for Orange Mauritius. Reporting to the Head of Customer Operations, you will collaborate with cross‑functional teams—including Marketing, Sales, Product Development and IT—to ensure seamless interactions across all touchpoints. The role is pivotal in driving customer satisfaction, loyalty and advocacy, directly influencing the company’s market position and revenue growth. For more information about the company and its values, visit Mauritius Job Search.

Key Responsibilities

  • Develop and execute a comprehensive customer experience strategy aligned with business objectives.
  • Map, analyse and optimise customer journeys across voice, data, digital and retail channels.
  • Lead a team of analysts and specialists to monitor NPS, CSAT and other key performance indicators.
  • Collaborate with product and service teams to embed customer insights into new offerings.
  • Design and implement feedback loops, surveys and voice‑of‑customer programs.
  • Identify pain points and drive root‑cause analysis to implement corrective actions.
  • Prepare regular reports for senior leadership highlighting trends, opportunities and ROI.
  • Champion a customer‑first culture through training, workshops and internal communications.

Required Skills

  • Strong analytical abilities with proficiency in data‑driven decision making.
  • Excellent communication and stakeholder management skills.
  • Proven experience in journey mapping, service design or CX methodologies.
  • Leadership experience managing multidisciplinary teams.
  • Familiarity with CRM, CX platforms and analytics tools.
  • Ability to translate insights into actionable business improvements.
  • Strategic thinking combined with hands‑on execution capability.

Education

A bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline is required. A master’s degree or relevant certifications (e.g., CXPA, PMP) are considered an advantage and demonstrate a commitment to professional development.

Experience

Applicants must have a minimum of five years of progressive experience in customer experience, service excellence or related fields, preferably within the telecommunications or technology sector. Experience leading large‑scale transformation projects and managing cross‑functional teams is essential.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health benefits and a comprehensive retirement plan.

Benefits

  • Competitive base salary with annual performance bonus.
  • Medical, dental and vision coverage for employee and dependents.
  • Retirement savings scheme with company matching.
  • Generous paid time off and public holidays.
  • Employee discount on Orange services and products.
  • Flexible working arrangements and remote work options.

Training

  • Continuous learning programs through Orange Academy.
  • Access to industry conferences and certifications.
  • Mentorship and leadership development pathways.
  • On‑the‑job training in advanced analytics and CX tools.

Working Environment

Orange Mauritius offers a collaborative, inclusive and innovative workplace where ideas are encouraged and diversity is celebrated. The office in Rivière du Rempart features modern facilities, open‑plan workspaces and dedicated zones for focused work and creativity. Employees benefit from a supportive culture that values work‑life balance, employee wellbeing and community involvement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Orange Mauritius career portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview followed by assessment centre activities.

Equal Opportunity Statement

Orange Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, ethnicity, religion, sexual orientation or any other protected characteristic. Our hiring practices support the principles of fairness and transparency, ensuring that every applicant receives equal consideration for employment.

Related Jobs