Guest Services Director Job Vacancy in Riviere du Rempart, Mauritius – Hospitality

Job Description

Position: Guest Services Director

Company: Hilton Mauritius

Location: Riviere du Rempart, Mauritius

Experience: 8+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: SSP 800,000 – 1,200,000 per annum

Vacancies:1

Company Overview

Hilton Mauritius is a globally recognized hospitality brand delivering world‑class service across its luxury resorts and hotels. With a strong presence in the Indian Ocean region, Hilton combines Mauritian cultural richness with international standards of excellence. The company prides itself on creating memorable guest experiences, fostering sustainable tourism, and contributing to the local economy. As part of its expansion strategy, Hilton Mauritius continues to attract top talent to uphold its reputation for quality, innovation, and community engagement. This role offers a unique opportunity to lead a dynamic team within a vibrant, multicultural environment, supporting both career growth and the island’s tourism development.

Job Overview

The Guest Services Director will oversee all aspects of guest interaction, ensuring that every visitor receives personalized, high‑quality service from arrival to departure. Reporting directly to the General Manager, you will develop service standards, manage front‑office operations, and collaborate with housekeeping, food & beverage, and sales teams to deliver seamless experiences. This position plays a pivotal role in driving guest satisfaction scores, loyalty programs, and brand reputation. For more details on career opportunities, visit https://mauritiusjobsearch.com/. The role is central to Hilton’s commitment to excellence in the hospitality sector and aligns with Mauritius Jobs trends.

Key Responsibilities

• Design and implement guest service policies that align with Hilton brand standards and local cultural expectations.
• Lead, mentor, and evaluate a team of front‑desk agents, concierge staff, and guest relations specialists.
• Monitor guest feedback channels, analyze trends, and initiate corrective actions to improve satisfaction.
• Coordinate with housekeeping and maintenance to ensure rooms and public areas meet quality benchmarks.
• Develop and manage the budget for the Guest Services department, controlling costs while enhancing service delivery.
• Collaborate with sales and marketing to create tailored packages that attract both leisure and business travelers.
• Ensure compliance with health, safety, and security regulations across all guest touchpoints.

Required Skills

• Exceptional leadership and people‑management abilities with a focus on coaching.
• Strong communication skills in English and French; additional languages are a plus.
• Proven expertise in hospitality software systems such as Opera and Fidelio.
• Analytical mindset to interpret guest data and drive continuous improvement.
• Ability to manage multiple priorities in a fast‑paced, luxury environment.
• Commitment to delivering culturally sensitive service that reflects Mauritian hospitality.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are highly desirable and demonstrate a commitment to professional excellence in the hospitality industry.

Experience

Candidates must possess a minimum of eight years of progressive experience in hotel operations, with at least three years in a senior supervisory or director‑level role. Experience within an international hotel chain and a proven track record of improving guest satisfaction metrics are essential.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 annually, commensurate with experience and qualifications. The package includes performance‑based incentives, accommodation allowance, and comprehensive benefits.

Benefits

• Competitive health and dental coverage.
• Retirement savings plan with employer matching.
• Generous paid time off and holiday schedule.
• Employee discount on hotel stays worldwide.
• Opportunities for international career mobility within the Hilton network.

Training

• On‑boarding program covering Hilton brand standards and local cultural practices.
• Continuous leadership development workshops.
• Access to Hilton’s global e‑learning platform for skill enhancement.
• Mentorship pairing with senior executives to accelerate career growth.

Working Environment

The role is based in a modern, beachfront resort setting in Riviere du Rempart, offering a collaborative atmosphere with state‑of‑the‑art facilities. Employees enjoy a multicultural team, flexible scheduling, and a supportive culture that values innovation, sustainability, and community involvement.

Application Process

Interested candidates should submit an online application through the Hilton Careers portal, attaching a current resume and a cover letter outlining relevant experience. Shortlisted applicants will undergo a competency‑based interview and a situational assessment to evaluate service excellence capabilities.

Equal Opportunity Statement

Hilton Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect in the workplace.