Network Operations Center Analyst Job Vacancy in Port Louis, Mauritius – Telecommunications

Job Description

Position:Network Operations Center Analyst

Company:Orange Mauritius

Location:Port Louis, Mauritius

Experience:3-5 years

Education:Bachelor’s degree in Computer Science, Information Technology, or related field

Employment Type:Full-time

Industry:Telecommunications

Department:Network Operations

Salary:SSP 600,000 – SSP 900,000 per annum

Vacancies:1

Company Overview

Orange Mauritius is a leading telecommunications provider delivering mobile, fixed-line, broadband and digital services across the island nation. As part of the global Orange Group, the company combines international expertise with deep local knowledge to offer innovative solutions that connect individuals, businesses and communities. With a strong commitment to sustainability, digital inclusion and customer satisfaction, Orange Mauritius has become a trusted brand for millions of Mauritians. The company continuously invests in network modernization, 5G rollout and cloud‑based services, creating a dynamic environment for professionals seeking career growth in the fast‑evolving telecom sector. This role contributes directly to the reliability and performance of the network, supporting the broader mission of delivering seamless connectivity and enhancing the digital experience for all users in Mauritius.

Job Overview

The Network Operations Center (NOC) Analyst will monitor, diagnose and resolve network incidents to ensure optimal service delivery for Orange Mauritius customers. Working within a high‑performing NOC team, the analyst will use advanced monitoring tools, follow established procedures and collaborate with engineering, field operations and vendor partners to maintain network stability. This position offers an exciting opportunity to work with cutting‑edge telecommunications technologies, including 4G/5G radio, fiber optics, MPLS and IP routing. Candidates will play a pivotal role in minimizing downtime, improving service quality and supporting the company’s strategic objectives. For more information about Orange Mauritius and its digital initiatives, visit https://mauritiusjobsearch.com/.

Key Responsibilities

• Continuously monitor network performance using NOC tools and dashboards to detect anomalies and potential faults.
• Analyze alarms, perform root‑cause analysis and initiate corrective actions within defined service level agreements.
• Escalate complex incidents to senior engineers or vendor support while providing detailed incident reports.
• Maintain accurate incident logs, update knowledge base articles and contribute to process improvement initiatives.
• Collaborate with field technicians, network planners and service assurance teams to coordinate repairs and upgrades.
• Participate in on‑call rotation to provide 24/7 coverage for critical network events.
• Assist in capacity planning, performance tuning and network optimization projects.
• Support the implementation of new services, migrations and network expansions by validating configurations and testing connectivity.

Required Skills

• Strong understanding of TCP/IP, routing protocols (OSPF, BGP), MPLS and Ethernet technologies.
• Experience with network monitoring platforms such as SolarWinds, Nagios, or PRTG.
• Proficiency in interpreting syslog, SNMP traps and performance metrics.
• Excellent problem‑solving abilities and attention to detail.
• Effective communication skills for interacting with technical and non‑technical stakeholders.
• Ability to work under pressure and prioritize multiple incidents simultaneously.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and ITIL best practices.

Education

A bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering or a related discipline is required. Relevant certifications such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA are advantageous and demonstrate a commitment to professional development.

Experience

Applicants should have 3 to 5 years of hands‑on experience in network operations, NOC environments or telecom service assurance. Prior exposure to mobile back‑haul, broadband infrastructure or carrier‑grade networks will be considered a strong asset.

Salary

The compensation package ranges from SSP 600,000 to SSP 900,000 per annum, commensurate with experience, qualifications and performance. The package includes a competitive base salary, performance bonuses and statutory benefits.

Benefits

• Comprehensive health and dental coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for career advancement and international mobility within the Orange Group.

Training

• On‑boarding program covering Orange’s network architecture, tools and security policies.
• Continuous technical training through Orange Academy and external certification courses.
• Mentorship from senior engineers and access to knowledge‑sharing platforms.

Working Environment

The NOC operates in a state‑of‑the‑art control center equipped with large‑screen displays, real‑time analytics and collaborative workstations. The environment promotes teamwork, knowledge exchange and a culture of continuous improvement. Flexible working arrangements and remote access options are available for eligible staff, fostering work‑life balance while maintaining operational readiness.

Application Process

Interested candidates should submit their updated CV through the Orange Mauritius career portal. Applications will be reviewed by the talent acquisition team, and shortlisted candidates will be invited for a virtual interview followed by a technical assessment. Successful applicants will receive an offer letter outlining compensation, benefits and start‑date details.

Equal Opportunity Statement

Orange Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected and given the chance to thrive regardless of gender, ethnicity, age, disability or any other protected characteristic. Join us to build a connected future for Mauritius.