Retail Operations Manager Job Vacancy in Grand Baie, Mauritius – Retail

Job Description

Position:Retail Operations Manager

Company:Shoprite Mauritius

Location:Grand Baie, Mauritius

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 600,000 – 900,000 per annum

Vacancies:1

Company Overview

Shoprite Mauritius is a leading retail chain operating across the island, delivering quality groceries, fresh produce, and household essentials to millions of customers. As part of the international Shoprite Holdings group, the company combines global best practices with a deep understanding of the Mauritian market. With a strong commitment to community development, sustainability, and employee growth, Shoprite Mauritius has become a preferred employer for those seeking dynamic career opportunities in the retail sector. The company’s strategic focus on expanding its footprint in high‑traffic tourist destinations, such as Grand Baie, aligns with the growing demand for convenient, high‑quality shopping experiences. This environment offers a vibrant platform for professionals eager to shape the future of retail in Mauritius.

Shoprite’s core values—integrity, customer focus, teamwork, and innovation—drive every aspect of its operations. The organization continuously invests in technology, supply‑chain optimization, and staff training to maintain a competitive edge. As a result, Shoprite Mauritius is recognized not only for its market presence but also for its role in creating sustainable employment and contributing to the island’s economic development. For candidates searching for Mauritius Jobs that combine strategic impact with operational excellence, this role presents a unique opportunity.

Job Overview

The Retail Operations Manager will be responsible for overseeing all aspects of store performance in the Grand Baie location. Reporting directly to the Regional Operations Director, the manager will lead a team of department heads, ensure compliance with corporate standards, and drive sales growth through effective merchandising, inventory control, and customer service initiatives. This position plays a pivotal role in translating corporate strategy into day‑to‑day execution, making it essential for candidates who thrive in fast‑paced, results‑oriented environments. The role also involves close collaboration with the marketing, finance, and human resources departments to align store objectives with broader business goals.

As part of the Jobs in Mauritius landscape, this vacancy offers a competitive salary package, performance‑based incentives, and a clear pathway for career advancement within the Shoprite network. The successful candidate will join a forward‑thinking team dedicated to delivering exceptional shopping experiences while fostering a culture of continuous improvement.

https://mauritiusjobsearch.com

Key Responsibilities

• Lead daily store operations, ensuring adherence to company policies, health and safety regulations, and local labor laws.
• Develop and implement sales strategies to achieve monthly and annual revenue targets.
• Manage inventory levels, coordinate with the supply chain team, and minimize stock‑outs and shrinkage.
• Oversee visual merchandising standards to enhance product presentation and drive impulse purchases.
• Analyze performance metrics, prepare reports for senior management, and recommend corrective actions.
• Recruit, train, and mentor department managers and front‑line staff, fostering a high‑performance culture.
• Ensure excellent customer service by handling escalated complaints and implementing feedback mechanisms.
• Collaborate with marketing to execute promotional campaigns and local events that increase foot traffic.
• Maintain store budgets, control operating expenses, and optimize cost‑to‑serve ratios.
• Drive sustainability initiatives, such as waste reduction and energy‑efficient practices, in line with corporate ESG goals.

Required Skills

• Strong leadership and people‑management capabilities with a proven track record of building effective teams.
• Excellent analytical skills for interpreting sales data, inventory reports, and financial statements.
• Proficiency in retail management software (e.g., SAP Retail, Oracle Retail) and Microsoft Office Suite.
• Outstanding communication and interpersonal skills to engage customers, staff, and senior stakeholders.
• Ability to make data‑driven decisions while maintaining a customer‑centric focus.
• Knowledge of merchandising principles, supply‑chain logistics, and loss‑prevention techniques.
• Flexibility to work evenings, weekends, and public holidays as required by retail operations.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Candidates with additional certifications in Project Management, Supply Chain, or Human Resources will be considered favorably.

Experience

Minimum of five (5) years of progressive experience in retail operations, with at least two (2) years in a supervisory or managerial role overseeing multi‑departmental teams. Experience within a large‑scale supermarket or hypermarket environment is highly desirable.

Salary

The compensation package ranges from SSP 600,000 to SSP 900,000 annually, depending on experience and qualifications. The package includes performance bonuses, health insurance, retirement benefits, and employee discount programs.

Benefits

• Comprehensive health and dental coverage.
• Retirement savings plan with employer matching.
• Generous employee discount on store merchandise.
• Paid annual leave and statutory holidays.
• Professional development allowance.
• Transportation allowance for commuting to Grand Baie.

Training

• Onboarding program covering company culture, systems, and operational standards.
• Leadership development workshops and mentorship opportunities.
• Continuous training on merchandising, inventory management, and customer service excellence.
• Access to online learning platforms for skill enhancement.

Working Environment

The Grand Baie store is a modern, high‑traffic retail space featuring state‑of‑the‑art facilities, a collaborative team atmosphere, and a focus on employee well‑being. The role offers a dynamic environment where strategic thinking meets hands‑on execution, providing ample opportunities to influence store performance and customer satisfaction.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the company’s career page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

https://www.mozambiquejobsearch.com/

Equal Opportunity Statement

Shoprite Mauritius is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.